At HarrisWaterBottle.com, we respect the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or use our services. Our goal is to be transparent and ensure that you are fully informed about how we handle your data. This policy applies to all information collected through our website, including the use of our online store and other interactive features.
By using HarrisWaterBottle.com, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, we advise you not to use our website.
Information We Collect
Personal Information
When you visit HarrisWaterBottle.com, we may collect certain personal information from you to enhance your experience and process your orders. Personal information may include:
- Name: To identify you as a customer.
- Email Address: To communicate with you about your order, send you updates, and notify you about promotions or special offers.
- Phone Number: To contact you regarding your order or to offer support if needed.
- Billing and Shipping Address: To process transactions, deliver products, and verify your identity.
- Payment Information: For processing payments securely through our payment providers (note: we do not store your payment details on our servers).
This data is collected when you place an order, sign up for our newsletter, or interact with customer service. We may also collect personal information through our contact forms, surveys, or other promotional activities.
Non-Personal Information
In addition to personal information, we also collect non-personal data that helps us understand how visitors interact with our website. This information may include:
- Browser Type and Version: The browser you use to access our website.
- IP Address: The unique address assigned to your device when you browse the web.
- Device Information: Information about the device used to access the site, such as operating system and screen resolution.
- Referring URLs: The website or source from which you came to our site.
- Pages Viewed and Time Spent: Information about your visit to our site, including which pages you view and how long you spend on each page.
This non-personal information helps us improve the performance, design, and user experience of our website.
How We Use Your Information
Order Processing and Customer Service
The primary reason we collect personal information is to process and fulfill your orders. We use the data you provide to:
- Process your payments securely.
- Confirm your order and provide you with tracking information.
- Deliver your order to the correct address.
- Respond to inquiries and assist with any issues related to your order.
We also use your contact information to follow up with you in case of any issues with your order, such as delays, cancellations, or product availability.
Communication and Marketing
With your consent, we may use your email address to send you promotional offers, product updates, and newsletters. You can opt-out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting our customer service team.
We may also send you customer satisfaction surveys to improve our products and services, but participation is always optional.
Website Functionality and Improvement
We use non-personal data such as browsing habits, IP addresses, and device information to analyze website performance and improve the user experience. This helps us:
- Optimize our website for various devices and browsers.
- Identify and fix any technical issues or errors on our website.
- Improve the overall design and layout of the site to better serve our customers.
We may also use cookies and similar technologies to personalize your website experience and remember your preferences.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small files that are placed on your device when you visit a website. These files allow the website to remember your actions or preferences over time, providing a more personalized and efficient user experience.
At HarrisWaterBottle.com, we use cookies for several purposes, including:
- Session Cookies: To allow you to navigate through our website and access secure areas (such as the shopping cart or checkout pages).
- Persistent Cookies: To remember your preferences and settings between visits.
- Analytics Cookies: To track user behavior on our site and help us improve website performance and content.
- Marketing Cookies: To display relevant advertisements or promotions based on your browsing history or preferences.
How to Manage Cookies
You can manage or disable cookies in your browser settings. However, disabling cookies may affect your experience on our site, especially when it comes to accessing certain features or completing purchases. We recommend that you leave cookies enabled for the best experience on HarrisWaterBottle.com.
Data Security
Protecting Your Information
We take your privacy and data security seriously. HarrisWaterBottle.com implements a variety of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: We use Secure Socket Layer (SSL) encryption technology to protect sensitive data, such as credit card information, during transmission.
- Firewalls: We utilize firewalls to protect our server from unauthorized access.
- Data Access Control: Only authorized personnel have access to your personal data, and they are trained on best practices for handling sensitive information.
While we take every precaution to safeguard your personal information, it’s important to note that no method of online transmission or storage is completely secure. While we strive to protect your data to the best of our abilities, we cannot guarantee absolute security.
Payment Security
We process payments through secure third-party providers. We do not store or process your payment details directly on our servers. All payment information is handled by trusted providers who comply with industry standards for payment security, including PCI DSS (Payment Card Industry Data Security Standard).
Sharing Your Information
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in operating our website, processing orders, and conducting our business. These service providers are only granted access to your personal information to perform specific functions, and they are obligated not to use or disclose your data for any other purpose. These providers include:
- Shipping and Delivery Companies: To fulfill your orders and deliver products to you.
- Payment Processors: To process payments securely.
- Email Marketing Providers: To send you promotional offers, newsletters, and updates if you have consented to receive them.
Legal and Regulatory Requirements
We may also disclose your personal information when required by law or to comply with legal obligations. This includes responding to subpoenas, court orders, or legal processes, or protecting our legal rights, property, and safety.
We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
Your Rights and Choices
Access and Correction
You have the right to access the personal information we hold about you. If you believe that any information we have is inaccurate or incomplete, you can request to correct or update it. To make such a request, please contact us using the contact details provided at the end of this policy.
Data Deletion
You can request the deletion of your personal information at any time, except when we are required to retain certain data for legal, contractual, or security reasons. If you would like to delete your account or request the removal of your data, please contact our customer service team.
Opting Out of Marketing Communications
If you no longer wish to receive promotional emails or marketing materials, you can opt-out by clicking the “unsubscribe” link in the email or by contacting us directly. Please note that even if you unsubscribe from marketing communications, we may still need to send you transactional emails, such as order confirmations or updates related to your purchases.
Children’s Privacy
HarrisWaterBottle.com does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and believe that we may have collected personal information from a child under 13, please contact us so that we can address the issue.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Revised” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
If we make significant changes to the policy, we will notify you by email or by placing a notice on our website.