As Harris Water Bottle, founded in 1988 in Hangzhou, China, expands its reach across global markets, many importers and resellers have queries regarding product offerings, distribution processes, and business practices. This FAQ section is designed to provide answers to the most frequently asked questions for foreign importers and resellers.
General Company Information
1. What is the history of Harris?
Harris was founded in 1988 in Hangzhou, China, with the goal of producing high-quality hydration products. Over the years, it has grown from a small local brand into an internationally recognized leader in water bottle manufacturing, offering a wide range of products made from stainless steel, BPA-free plastics, and other sustainable materials.
2. How long has Harris been operating internationally?
Harris began expanding internationally in the late 1990s, targeting markets in North America, Europe, and parts of Asia. The company has built a strong global presence and continues to grow its international reach through partnerships with distributors and resellers worldwide.
3. What types of products does Harris offer?
Harris offers a wide range of hydration products, including:
- Stainless steel water bottles
- BPA-free plastic bottles
- Vacuum-insulated bottles
- Travel mugs
- Sports bottles
- Thermoses
- Customizable bottles
Each product is designed with functionality, durability, and sustainability in mind.
4. What are the core values of Harris?
Harris is committed to innovation, quality, and sustainability. The company values environmental responsibility, product excellence, and customer satisfaction. Harris emphasizes the importance of creating eco-friendly products that help reduce plastic waste while offering consumers safe and reliable hydration solutions.
Product Specifications and Features
5. What materials are used in Harriss?
Harriss are made from a variety of materials, including:
- Stainless Steel: For durability and heat retention.
- BPA-Free Plastics: For lightweight, safe hydration solutions.
- Silicone: Used for lids and seals to ensure leak-proof designs.
These materials are selected for their high quality, safety, and environmental benefits.
6. Are Harriss BPA-free?
Yes, all of Harris’s products are BPA-free. The company ensures that all its products are made from non-toxic, safe materials that do not contain harmful chemicals like Bisphenol A (BPA), which is commonly found in certain plastics.
7. What is vacuum insulation technology?
Vacuum insulation is a technology used in some Harriss, designed to keep beverages hot or cold for extended periods. This is achieved by creating a vacuum between two walls of stainless steel, preventing heat transfer and maintaining the temperature of the liquid inside for hours.
8. What sizes are available for Harriss?
Harriss come in a wide range of sizes, typically from 350 ml to 1.5 liters. There are various sizes available to cater to different customer needs, from small, portable bottles to larger bottles ideal for outdoor activities or long trips.
9. Are Harriss leak-proof?
Yes, many of Harriss are designed with leak-proof lids and seals to ensure that liquids do not spill, even when the bottle is turned upside down. The company uses high-quality silicone seals and carefully designed caps to create airtight and watertight seals.
10. Can Harriss be customized?
Yes, Harriss can be customized. The company offers personalized water bottles with custom logos, designs, and names, which is especially popular for corporate gifts, promotional products, and sports teams.
Manufacturing and Quality Control
11. Where are Harriss manufactured?
Harriss are manufactured in Hangzhou, China, where the company has state-of-the-art production facilities. The company adheres to stringent quality control standards to ensure that all products meet international safety and quality requirements.
12. Does Harris offer OEM (Original Equipment Manufacturer) services?
Yes, Harris offers OEM services for resellers and importers. The company can manufacture products according to specific designs, sizes, and other requirements as per the needs of its clients.
13. What quality control measures are in place at Harris?
Harris follows comprehensive quality control processes at each stage of production. The company uses advanced technology and rigorous testing to ensure that all products meet safety, durability, and performance standards. This includes:
- Material inspection
- Product testing for leak-proof seals
- Performance testing for insulation
- Final product inspection before shipping
14. What certifications do Harriss have?
Harriss hold various certifications that demonstrate the company’s commitment to quality and safety. Some key certifications include:
- ISO 9001: Quality management system
- ISO 14001: Environmental management system
- NSF International: Safety and quality standards for food-grade products
- FDA Compliance: Food-contact safety
- BPA-Free Certification: Safe, non-toxic materials
- Global Recycle Standard (GRS): Use of recycled materials
15. Are Harriss compliant with international standards?
Yes, Harriss comply with several international standards, including those set by the FDA, NSF, and ISO, ensuring that their products meet safety, quality, and environmental regulations worldwide.
Pricing and Ordering
16. What is the pricing structure for Harriss?
Pricing for Harriss depends on several factors, including product type, size, customization, and order volume. Importers and resellers can inquire directly with Harris or authorized distributors to get bulk pricing details and wholesale discounts.
17. Are there minimum order requirements for wholesale purchases?
Yes, Harris typically has a minimum order quantity (MOQ) for wholesale purchases. The MOQ varies depending on the product, but it is generally designed to support both small and large resellers.
18. How can I place an order with Harris?
Orders can be placed directly through the Harris sales team or through authorized distributors. For large orders, it is best to contact the company or its sales representatives to discuss details and obtain a quote.
19. What payment methods does Harris accept?
Harris accepts various payment methods, including:
- Bank Transfer (T/T)
- Letter of Credit (L/C)
- PayPal (for smaller orders)
- Western Union
The payment method depends on the order size and customer preference.
20. Do you offer dropshipping services for resellers?
Yes, Harris offers dropshipping services for resellers. This allows resellers to sell Harris products without holding inventory, making it easier to start a business with minimal upfront costs.
Shipping and Logistics
21. What shipping options are available for international orders?
Harris offers several shipping options for international orders, including:
- Sea Freight: For large, bulk orders.
- Air Freight: Faster but more expensive option for smaller shipments.
- Courier Services: For smaller orders and quick delivery (e.g., DHL, FedEx, UPS).
Shipping costs and delivery times will vary depending on the destination and order size.
22. How long does it take to ship an order from Harris?
Shipping times depend on the order size, the shipping method, and the destination country. Typically, sea freight can take 15-30 days, while air freight or courier services can take 5-10 days. The Harris team will provide a shipping estimate when an order is placed.
23. Do you offer international tracking for shipments?
Yes, Harris provides international tracking for shipments. Once an order is dispatched, resellers and importers can track their products in real-time using the tracking number provided by the shipping company.
24. What countries do you ship to?
Harris ships globally, including countries in North America, Europe, Asia, and Oceania. The company works with local distributors and shipping partners to ensure products reach international markets efficiently.
25. Are there any import duties or taxes on shipments?
Import duties and taxes depend on the destination country and the value of the shipment. Resellers and importers should check local regulations to understand any applicable customs duties, taxes, or fees for international shipments.
Customer Service and Support
26. How can I contact Harris for support?
You can contact Harris through the following methods:
- Email: info@harriswaterbottle.com
- Phone: Customer service numbers vary by region; please refer to the company’s website for local contact details.
- Online Contact Form: Available on the official website for inquiries and support.
27. Do you provide marketing materials for resellers?
Yes, Harris provides marketing materials, including product images, brochures, and promotional content, to help resellers effectively promote their products. These materials can be accessed by contacting the sales team.
28. Can I get samples of Harriss before placing a bulk order?
Yes, Harris offers samples upon request. Resellers can request samples to evaluate the quality and functionality of the products before placing a large order. Sample costs and shipping charges may apply.
29. Do you offer warranty for your products?
Yes, Harris provides a limited warranty on its products. The warranty covers manufacturing defects and faulty materials but does not cover damage caused by misuse or improper handling. For more details on warranty policies, please refer to the company’s website or contact customer service.
30. What is the return policy for Harriss?
Harris accepts returns for defective products or items that do not meet the order specifications. Returns are subject to certain conditions, and the company will provide detailed instructions for returns or exchanges when necessary.
Marketing and Branding
31. Can I sell Harriss under my own brand?
Yes, Harris offers private-label services, allowing resellers to sell the products under their own brand name. This involves custom branding, such as adding logos, custom packaging, and personalized designs.
32. Are there marketing tools available for resellers?
Harris offers a range of marketing tools, including product images, promotional videos, and banners that resellers can use on their websites and social media channels. The company also provides guidance on how to effectively market their products.
33. How do I get started as an authorized reseller?
To become an authorized reseller, you must contact Harris’s sales department and provide relevant business information. Upon approval, you will gain access to wholesale pricing, order details, and marketing resources.
34. Do you support online sales platforms like Amazon or eBay?
Yes, Harris products can be sold on various online platforms such as Amazon, eBay, and other e-commerce websites. Resellers should ensure they follow all relevant marketplace guidelines when listing the products.
35. Do you offer any promotions or discounts for bulk purchases?
Harris offers discounts for bulk purchases, especially for long-term partners. Resellers can inquire about ongoing promotions or request a customized discount based on their order volume.
Sustainability and Environmental Responsibility
36. Is Harris committed to sustainability?
Yes, Harris places a strong emphasis on sustainability. The company manufactures products using eco-friendly materials, focuses on reducing waste, and promotes the use of reusable bottles to help reduce plastic waste. Harris also holds several certifications, including the Global Recycle Standard (GRS) and ISO 14001 for environmental management.
37. Are Harris products made from recycled materials?
Many Harriss are made from recycled stainless steel and BPA-free plastics. The company works towards increasing the use of recycled materials in its production to minimize environmental impact.
38. Does Harris support social responsibility initiatives?
Harris is involved in several social responsibility initiatives, including supporting environmental causes, promoting sustainable practices, and ensuring fair labor conditions in its manufacturing processes. The company’s certifications, such as Fair Trade, reflect its commitment to ethical business practices.
39. What is Harris doing to reduce plastic waste?
Harris encourages the use of reusable water bottles to reduce plastic waste. The company’s products are designed to replace single-use plastic bottles, offering a sustainable alternative that helps reduce the overall environmental footprint.
40. How does Harris ensure ethical labor practices?
Harris ensures that all workers involved in the production process are treated fairly and work in safe conditions. The company follows international labor standards and adheres to fair trade certifications to guarantee ethical labor practices.